Frequently Asked Questions

General FAQs
Are any discounts available?
How do I access statistics to see how my website is performing?
How will you help me to get good page rankings in the search engines?
Once I’ve purchased my website package, how long will it be before my business is online?
What are the ongoing costs?
What happens once I´ve purchased my Small Business Website Package?
What is a Link Exchange System and how does my website benefit from it?
What methods of payment do you accept and what are your payment terms?
What support do you offer?
Will you place advertisements on my web site?
What is Live Support?
Package and Design FAQs
Can we use Flash animation on our website?
If I opt for the small business website I can have up to five pages of information about my business. If I want to add more pages, is it possible and how much will it cost?
What advanced features are not included in the small business website packages or customisations which I would have to get from the custom website design service?
What if my design doesn´t fit into the standard small business website template?
I´m not sure which small business website package to choose, whether I need customisations or whether to opt for the custom website design. Can you help me?
What is CSS?
Technical FAQs
Do we have to keep our internet service provider (ISP)?
Do you backup my website?
How many e-mail accounts or addresses can I have with my small business website package?
I would like to purchase one of the Small Business Packages but I´m worried about installation. Is it complicated?
I´m using the Mozilla browser. Are your packages compatible?
What happens to my existing emails?
Hosting FAQs
Do I have to use your hosting package?
I have web space with my Internet Service Provider – can I use it to get my small business website online?
What is hosting and why do I need it?
Where can I get more information about the various hosting packages on offer and find a comparison chart?
You offer free hosting for one year. What happens after the first year?
Content Management System FAQs
Can more than one person make amendments to my website?
How can I access the free video tutorials to learn how to use WYSIWYG?
I´m not a web designer so how can I make changes to my website?
What are the technical requirements for the small business content management system – how do I know it will work on my PC?
What is WYSIWYG?
Domain FAQs
Can I make copies of my Small Business Website and use them with different domains?
Can you give me advice on selecting a domain name?
Do I need a web address (domain name)?
I already have a domain name to use with my Small Business Website Package – what do I need to do?
What types of domain are included in the free domain name registration offer?
Will the domain be registered in my name and be completely my property?